A conversation starts with the right channel.
Find the official channels for general questions, corporate matters and support tied to your account. Information about policies and claims must stay in the signed-in area.
Availability and conditions are set out one by one.
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Official community on Telegram
See updates, ask general questions about the product or request guidance to start a corporate conversation. Because the channel is public, keep policy data, claims and company documentation out of it.
Open the channelCheck the channels published on the FINOVEX contacts page before sharing information.
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Support inside the platform
Sign in with your account to handle a personal case. In that environment, support is associated with the account and the history, so a question about a policy or a claim can be followed without exposing the case to the community.
Access your accountMatters about a policy or a specific claim are handled only here, never on a public channel.
Where each matter is handled
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A question about a cover
Find the event, the exclusions and the eligibility in the cover contract. For a general question that remains, use the community; if you need to discuss your policy, continue through authenticated support.
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Claim in progress
Check the status and the requests in your account. Give the case reference through authenticated support and send evidence only in the environment indicated, keeping the case off public channels.
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Companies and treasuries
Ask for guidance in the official community to start the conversation. Present only a general context of the operation; sensitive documents require the channel and the sharing conditions to be defined first.
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Security
Use the official channel to request guidance on the report. At first, describe the type of problem without publishing personal data, credentials or a proof of concept in an open space.
Verification
How to know that a contact is ours
- No one at Finovex asks for a password, a two-factor code, a private key or a recovery phrase - on any channel, under any circumstance.
- Official communication starts from the public channel listed above or from support inside the platform. We do not make first contact by private message offering cover.
- Group addresses end in finovex.es. A similar domain, with the name in the middle, is not ours: `finovex.es.exemplo.com` is not `finovex.es`.
- No cover is sold outside the platform, and no payment is requested through a link sent in a message.
Check an address
Paste a link or a domain and the page compares it with the official list printed above. The comparison happens in your browser: nothing is sent, stored or consulted on any server.
The result appears here after verification.
A negative result means only that the address is not on the official list - it is not a statement of fraud, because a list cannot prove that.
FINOVEX Capital Protection
Before you write, it may already be answered.
The frequently asked questions deal with cover, price, time limits, claims, companies and security.
Consulting this site does not create cover. Protection applies to the covered events and to the conditions of the collective policy.